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POSITION DETAILS

POSITION SUMMARY:

Medical Receptionist I is an entry-level clinical support position designed for individuals seeking to gain experience in the medical field. 

The Medical Receptionist I is responsible for creating a warm, welcoming, professional and patient-center experience for all patients and visitors at the clinic.  The primary duty of this position is to manager front-desk activities such as patient check in and out, scheduling appointments, patient registration, insurance verification and answering telephone calls. The Medical Receptionist I is also responsible for accurate collection of patient demographics, insurance information and maintaining confidential protected health information (PHI) and ensure compliance with clinic regulations, standards and protocols. 

The ideal candidate must demonstrate excellent customer service, communication, organization, time management skills and maintain professionalism in a high-volume clinical setting. The ideal candidate must demonstrate respect and sensitivity when working with patients from diverse and undeserved backgrounds.

The duties and responsibilities described in this job description are intended to provide a general overview of the position and are not intended to be an exhaustive list of all tasks, duties, or responsibilities. Management reserves the right to modify, assign, or reassign duties and responsibilities as necessary to meet organizational needs. Reasonable accommodation may be provided as necessary to perform the essential functions of this position. 

• Customer service: acknowledge, smile, and greet patients upon arrival/ discharge 
• Collect insurance information and verify insurance information 
• Register patients and get patient charts on sign in sheet 
• Respond to patient questions or concerns 
• Answer telephones 
• Maintain appointment books 
• Confirm appointments 
• Follow up on no shows/ cancellations of appointments 
• Chart filing/scanning/updating 
• Cash Handling/daily bookkeeping 
• Check and respond to voicemails, faxes, emails, and portal messages 
• Maintain a clean and friendly environment for providers and patients 
• Stock front office supplies and notify necessary personnel to order low inventory 
• Pull and provide medical records 
• Obtain medical records from outside providers for patient care 
• Assist patients by filling out the necessary forms 
• Assist patients with using Patient Portal 
• Maintain and monitor faxes 
• Travel to provide coverage at other medical clinics
• Adhere to HIPAA, OSHA, other governing authority regulations, and Internal Policies and Procedures
• At all times you will perform and undertake such other duties and responsibilities as are requested of you by Office Manager and/or Provider

Required Certifications, Training/Education and Experience

• High school diploma or equivalent
• 1 year of administrative, clinical, or customer service experience

Required Skills and Competencies

• Ability to communicate verbally in Farsi/Dari and English 
• Ability to maintain confidentiality and comply with all HIPAA and privacy regulations.
• Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Ability to learn and effectively utilize Electronic Health Record (EHR) systems and other healthcare technology platforms, including but not limited to IMS, EPIC, and Dentrix.
• Ability to manage multiple tasks and competing priorities in a high-volume healthcare environment.
• Ability to prioritize workload and perform a variety of responsibilities in a fast-paced clinical setting.
• Ability to exercise initiative, sound judgment, and problem-solving skills while functioning with an appropriate level of independence.
• Ability to maintain regular attendance and punctuality in accordance with organizational standards.
• Ability to establish and maintain effective working relationships with patients, staff, providers, and community partners.

Physical Requirements

• Ability to sit, stand, walk, and use standard office equipment for extended periods. 
• Ability to occasionally lift and carry up to 20 pounds.
• May require occasional travel between work locations or attendance at training sessions.
  

BENEFITS

A comprehensive benefit package for eligible employees and their eligible dependents as follows:

• Medical, Life, Dental & Vision Insurance 
• 401(K) and Profit Sharing 
• Paid Time off and Paid Sick Leave
• Six Paid Holidays 
• Short-Term and Long-Term Disability 
• Gym Membership Allowance 
• Telemedicine Program 
• Legal and Identity Shield

This position primarily works in a healthcare setting that may include medical, dental, behavioral health, and administrative environments. Employees may be exposed to communicable diseases, bloodborne pathogens, bodily fluids, medical equipment, cleaning agents, and other conditions commonly associated with healthcare operations. Employees are expected to follow all infection prevention and control procedures, safety protocols, and use required personal protective equipment (PPE).

Employment with the organization is at will and may be terminated by either the employee or the organization at any time, with or without cause or advance notice, subject to applicable federal, state, and local laws. Nothing contained in this job description shall be construed as creating an employment contract, expressed or implied.

The organization is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination, harassment, and retaliation. Employment decisions are made without regard to race, color, national origin, ancestry, age, disability, sex, gender identity, gender expression, sexual orientation, religion, marital status, veteran status, genetic information, or any other protected status under applicable law.